17Sep.2014

This day we kept on the work in the unit of IT "help disc" we got an idea about
-How they assign any Pc to the workgroup and domain of the company after installing the windows to the Pc, we will get more information about this matter when we move to work at the IT operation unit, which is in charge for security and giving the privileges for each Department in the company..

-How the help disc unit manage and fix the IT problems "if there is" in any department,
they show us the used applications  in order to fix the problems remotely ,such as teamviewer, netop softwares .
As well they explain to us, how the staff communicate with the unit of help disc if they have problem need to be fix, this issue(staff communication with help disc unit)  is managed by software called  "Ticket".
The Ticket software has been made by the unit of IT application.