This day we understood how the intelligent network in the company helps in managing many services moreover, having knowledge about these services.

Defination the term of "intelligent network" is a system which manage and control a group of software, the

main aim of the intelligent network is, providing the latest telecommunication service to the subscribers.   The intelligent network in the company manages many tasks some of them are as follow:

1- Prepared card service “PPS”

This service allows the subscribers “after entering the card No” making the local and international calls.

So the value of the entered card “credits” depreciates equally with the cost of the call.

The subscribers also can with this service check up their remaining balance..etc

The advantage of this card is, losing its value after a fixed times of wrong card Number entering.

2- Prepaid phone service “PPT”

This service we can define it as, credit is purchased in advance of service use, means as pay as you go, and depends on the customer paid amount.

The advantages of this service are,

a- Alerting the subscriber within the call that his/her balance is not sufficient to extending the time of the call.

b- After the phone hang up from the other party, the subscribers can have voiced report about their call.

3- Postpaid phone service, the subscriber in this situation is billed after the fact according to his/her use of mobile services at the end of each month.

The disadvantage of this service is the high bills that customer get at the end of each month.

4- Free phone service “FPH”

This service is used from some companies in term of business, marketing advertisements as well it used from some of official bodies, for providing information and helping people like police station..ect ----------------------- Read at home about these services:-

5- Voice mail system service “VMS”

6-Vot- Tele voting service

This day we have an idea about the balling system. This system process the accounts, balance of all the postpaid customers, this system get the data feeds from the smart network system or what called CDR. the CDR after each call has to do the following tasks: a- generate the calls time b-generate the ph.number of calling c- generate the ph.number of customer d- generate the calling time by seconds e- the real duration f- the calls cost So. as it explained the billing system gets the data "calls time, number of calls, calls cost...etc from the CDR then the system of billing process this data in order to manage the balance of the customers as well generates the bills

In this day we visited the server room and there was a a brief  explanation from one of the staff then, we back to the IT operation unit ..

Today they gave me a task to be solved, which is the questions in the paper down...

in this day we visit the unit of Vlaue-added service which is for non-core services or in 
short we can say it's the unit which is in charge for all the uncore services or extera 
services such as song ringtone, sending SMS to the TV..etc 

18Sep.2014


Today we visited the printing point, which is in charge for printing all the customers documents.
Also we visited the archiving unit which collects and manages, stores and uses series of records helped by Electronic Document Management System "EDMS".

17Sep.2014

This day we kept on the work in the unit of IT "help disc" we got an idea about
-How they assign any Pc to the workgroup and domain of the company after installing the windows to the Pc, we will get more information about this matter when we move to work at the IT operation unit, which is in charge for security and giving the privileges for each Department in the company..

-How the help disc unit manage and fix the IT problems "if there is" in any department,
they show us the used applications  in order to fix the problems remotely ,such as teamviewer, netop softwares .
As well they explain to us, how the staff communicate with the unit of help disc if they have problem need to be fix, this issue(staff communication with help disc unit)  is managed by software called  "Ticket".
The Ticket software has been made by the unit of IT application.

16 Sep.2014

In this day we work in the department of IT maintenance, or as they call it the "help disc department " ,which is in charge on fixing and repairing any IT problem with the other departments" , they give us a tasks which are
1-assign ip address for a central printer
2- formatting and installing windows for this Pc

15Sep.2014

Today we visit the department of IT, where my internship going to be at.

The department of IT consists of seven units which are,

a-      IT Operation

b-      IT Database or IT support  

c-       IT Application

d-      IT Billing

e-      IT Communication

f-       IT Maintenance

g- Value Added Services "VAS" 

We get an idea about all of the above units “functions, tasks…etc”, then later on they will let us to work in all of that units together with the staff to share their knowledge and supervise us.

                

14Sep

Today was a good day they in the company, give us "me and the 4 others  trainees" an overview about the
following things :

1- regulations and rules, that we have to follow as a trainees in Sabafon company
2- Snapshot about three of the departments in the company, and in each department we visited, there was
one of the staff explained to us the tasks, and functions، which done by this department.
The three departments that we got an idea about their works are:
a-department of marketing
b-department of technical
c-department of customer care

-simple video

8th Sep

I went to the company, but unfortunately I was informed that, My supervisor is on leave for one week...